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Need help?  House of Friendship provides a 24 hour/7 days-a-week emergency shelter for men aged 16 years or older who are in need of a place to stay, and supportive housing for individual adults.


Charles Street Men’s Shelter

An emergency shelter for men aged 16 years or older who have no current address. Includes short-term room and board and support finding housing.

Charles Street Mens Hostel


The Charles Street Men’s Shelter (1939) is part of a community emergency shelter system in Waterloo Region.  Emergency shelters have collectively adopted a ‘housing first’ philosophy and model of practice while serving people experiencing homelessness.  The goal of the Shelter is to provide individually appropriate supports to empower men experiencing homelessness to move into housing as soon as possible.

Program Services:

  • Room and Board – short-term; a stay is usually around 14 days depending on individual situations; a typical daily schedule.
  • A Plan for Housing Search – staff offer assistance, as needed, to make a plan to search for housing within 48 hours of your arrival
  • Housing Search Support – staff offer information, referral and practical support, as needed, for a search for housing
  • Community Inclusion – opportunities such as volunteering, planning and participating in group activities that will support men increase their experience of inclusion and being part of the community.  After men move out, staff offer support with specific practical issues as well as with building personal connections and community inclusion.

How to Access:

  • For shelter, please call 519-742-8327 x 1 or walk-in: 63 Charles Street East, Kitchener, ON N2G 2P3. Self and third-party referrals accepted. Each person completes an intake with staff.
  • Staff are on-site and the program is open 24 hours, 7 days-a-week
  • For general program information, please contact 519-742-8327 x 336 or

Support for The Charles Street Men’s Shelter:

  • Partially funded by the Region of Waterloo Housing Services Department, United Way Waterloo Region Communities
  • Additional funding is provided through grants and donations to House of Friendship
  • Donations of groceries and food cooked in publicly inspected kitchens, and men’s sock, underwear and toiletries, are gratefully accepted 24/7 at the back door of the Shelter. We ask that all other men’s clothing donations be sent to Thrift on Kent. Men in the shelter have access to clothing donated through this process.

More Information:

Download Program Brochure

Supportive Housing

Affordable permanent housing at Charles Village, Cramer House and Eby Village, with on-site supports that foster independent living in a community setting for people who have experienced homelessness.

Supportive Housing



Supportive Housing (2012) is permanent housing for single adults in three buildings where tenants are represented by one tenant council to build a thriving tenant community. Many tenants are served by a support team that provides on-site personal support for tenants with a strengths-based, harm reduction, recovery-focused approach that includes access to specialized supports from partner services and fosters and promotes community integration.

Program Services:

  • Charles Village (2005): one-bedroom independent apartments for single adults (all genders, 16 years of age and older); two apartments are wheel chair accessible
  • Cramer House (1985): nine private rooms for men 16 years of age and older; common cooking and living areas; tenants participate in cooking, cleaning, independent laundry
  • Eby Village (1995): one- and two- bedroom independent apartments for single adults (all genders, 16 years of age and older)
  • Individualized support to maintain tenancy for eligible tenants
  • All tenants are invited to participate in community-building activities


Charles Village (75 Charles St. East, Kitchener) and Eby Village (50 Eby St. South, Kitchener)

  • All genders, 16 years and older
  • Must be eligible for community housing
  • Apply to Waterloo Region Co-Ordinated Access, 235 King St. East or at Eby Village
  • Some units are accessed by PATHS* referral

Cramer House (55 Charles St. East, Kitchener):

*dedicated for people experiencing persistent homelessness

Support for Supportive Housing:

  • Partial funding is provided by the Region of Waterloo
  • Additional funding is provided by grants and donations to House of Friendship
  • In-kind donations of services and supplies are gratefully accepted
  • The Program and community benefit from the extraordinary contributions of volunteers

More Information:

For general information about supportive housing, call 519-742-8327 x 428, or email  For additional information:

Download Program Brochure

Finding Home

For more information about housing and homelessness in Waterloo Region visit HHUG, the Housing and Homeless Umbrella Group