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Need help?  Emergency food hampers and appliance repairs are available for individuals and families who are living on a low income, and Christmas food hampers and turkeys are available in December.

Appliance Repairs

Assisting people living on low income throughout Waterloo Region with repairs to their major household appliances (fridges, stoves, washers and dryers)



Appliance Repairs Technician fixes major household appliances at a reduced fee for families living on low income in Waterloo Region

Program Services:

  • families receiving social assistance have repairs to major household appliances subsidized by the Region of Waterloo
  • Families living on low income who do not qualify for subsidy from the Region can also be served by this program; they can pay House of Friendship directly for more affordable appliance repairs
  • The Appliance Repair Technician also educates customers about preventative maintenance of their major appliances

How to Access:

  • For information and for repairs, please call: 519-742-8327 x 0
  • Hours: Monday to Friday 8:00 a.m. – 4:00 p.m.

Support for Appliance Repairs:

  • This program is made possible through the Region Waterloo, client fees, and grants and donations to House of Friendship

More Information:

Download Program Brochure

Christmas Hampers

Special Christmas food hampers each December for those living on low income and/or in need during the Holiday season.



The Christmas Hamper Program (1964) is part of a local effort coordinated by the Christmas Bureau to provide the gifts of food and gifts to local individual and families who are living on low-income and/or in need during the Holidays. House of Friendship provides Christmas Food Hampers. The Salvation Army provides gifts.

To receive a Christmas food hamper or to volunteer to help with Christmas Hampers, visit

Program Services:

  • A special Christmas Hamper of food delivered to your home
  • In addition to non-perishable food, the Hamper includes a gift card for a local grocery store with which you can buy perishable food items such as milk and eggs
  • The Hamper also includes a voucher for a turkey (a limited amount of halal meat is available), which you can pick up at one of two locations – details will be on the voucher; roasting pans, cooking instructions and turkey recipes are also available if needed

How to Access:

Support for Christmas Hampers:

Emergency Food Hampers

Emergency assistance to people living in the community who are in need of food due to hunger and/or food insecurity.



Emergency Food Hamper Program (1958) aims to alleviate hunger and provide resources and sustainable opportunities within the community to collaboratively solve food insecurity issues.

Program Services:

  • A food hamper containing 3-5 days’ worth of food for your household
  • Available to each household up to 6 times per year
  • In addition to non-perishable food, when available, the Hamper may include perishable food items such as milk and eggs, fresh produce from local farmers, and meat (a limited amount of halal meat is available)
  • Where possible, we try to include foods appropriate for your specific diet e.g. health and/or cultural needs
  • Baby food and diapers and personal hygiene items are also distributed when available

How to Access:

  • Please call 519-742-8327 (dial extension 2) or e:
  • To pick up your food hamper, please go to 807 Guelph Street, Kitchener.
  • Hours of operation are Monday to Friday, 9:30 a.m. – 4:00 p.m.

Support for the Emergency Food Hamper Program:

  • Some funding is provided by the Region of Waterloo and by the United Way of Kitchener–Waterloo and Area
  • Additional funding is provided through grants and donations to House of Friendship, which enable us to buy some staples (diapers, baby formula and potatoes.)
  • Donations of food, baby supplies, and toiletries are gratefully accepted from churches, community groups, service clubs, schools, unions, businesses, farmers, and individuals
  • The Food Bank of Waterloo Region collects donated food that is distributed through member agencies like House of Friendship. House of Friendship is the largest member agency and distributes over half of the food collected by the FBWR
  • Almost 50% of the work hours completed in the Program are donated by volunteers

Christmas Bureau

This program operates from early November to mid-December. People in need during the Holidays can apply to the Christmas Bureau (519-742-5860) for a food hamper and gifts. The Bureau coordinates the efforts of the local charities and organizations that provide this seasonal help (food and gifts). The Salvation Army is the primary distributor of gifts, while House of Friendship is the primary distributor of food hampers.

Food Community Justice