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Need help?  Emergency food hampers and appliance repairs are available for individuals and families who are living on a low income, and Christmas food hampers and turkeys are available in December.

Appliance Repairs

Assisting people living on low income throughout Waterloo Region with repairs to their major household appliances (fridges, stoves, washers and dryers)



Appliance Repairs Technician fixes major household appliances at a reduced fee for families living on low income in Waterloo Region

Program Services:

  • Families receiving social assistance have repairs to major household appliances subsidized by the Region of Waterloo.
  • Families living on low income who do not qualify for subsidy from the Region can also be served by this program; they pay House of Friendship directly at affordable appliance repair rates.
  • The Appliance Repair Technician also educates customers about preventative maintenance of their major appliances.

How to Access:

  • For information and for repairs, please call: 519-742-8327 x 0
  • Hours: Monday to Friday 8:00 a.m. – 4:00 p.m.

Support for Appliance Repairs:

  • This program is made possible through the Region of Waterloo, client fees, and grants and donations to House of Friendship.

More Information:

Download Program Brochure

Christmas Hampers

Special Christmas food hampers are provided each December for those living on low income in Kitchener/Waterloo.



The Christmas Hamper Program (1964) is part of a local effort coordinated by House of Friendship through the Christmas Bureau. Our goal is to provide food and gifts to local individuals and families who are living on a low income in Kitchener or Waterloo during the holidays. House of Friendship provides Christmas Food Hampers. The Salvation Army provides toys and other gifts to children under the age of 16.

For more information on how to receive a Christmas food hamper, or to volunteer to help with Christmas Hampers, visit

Program Services:

  • A special Christmas Hamper of food delivered to your home. It will contain fresh fruits and vegetables, as well as some dry and canned goods.
  • In addition to non-perishable food, the Hamper includes a gift card for a local grocery store.
  • A voucher for a turkey is also available when you apply. You must pick up the turkey at one of two locations (details will be on the voucher). Roasting pans, cooking instructions and turkey recipes are also available, if needed, at the turkey pickup locations. Hams, chicken and halal meat are also available on a limited basis.
  • In coordination with the Salvation Army, you may also register to receive gifts for children under the age of 16.

How to Access:

  • To apply for a Christmas Hamper, please visit the Christmas Bureau for a listing of places to apply.
  • For general information about Christmas Hampers, please call 519-742-5860 or

Support for Christmas Hampers:

Emergency Food Hampers

Emergency assistance to people living in the community who are in need of food due to hunger and/or food insecurity.



Emergency Food Hamper Program (1958) is here to help people living in the cities of Kitchener and Waterloo who have no food and no way of getting some.

Program Services:

  • Our goal is to provide a  food hamper containing 3-5 days’ worth of food for your household.
  • Food is available to each household up to 6 times per year. Additional assistance can be provided by House of Friendship, or by other local Emergency Food Programs, depending on circumstances and food availability.
  • We ask that you wait at least seven days between visits.
  • Hampers are put together with donations. They will typically contain a mix of perishable items like fruits and vegetables, dairy products, dry and canned goods. Amounts and types of items will change each week and the amount you receive depends on supplies available and your family size.
  • Where possible, we try to include foods appropriate for your health or cultural needs. For example: halal foods, gluten free and lactose-free products may be available. Please let us know about any dietary restrictions or allergies and we will try to provide you with appropriate items from our donations.
  • Baby food and diapers and personal hygiene items are also distributed when available.
  • We are able to provide referrals to other food programs and social service agencies as needed.
  • We provide recipes, advice and encouragement to try new food items.

How to Access:

  • Please call 519-742-8327 (dial extension 2) or drop in during our business hours.
  • To pick up your food hamper or to register, please go to 807 Guelph Street, Kitchener.
  • If possible, please bring a valid piece of identification with your name on it.
  • Hours of operation are Monday to Friday, 9:30 a.m. – 4:00 p.m.

Support for the Emergency Food Hamper Program:

  • Some funding is provided by the Region of Waterloo and by the United Way Waterloo Region Communities.
  • Additional funding is provided through grants and donations to House of Friendship, which enable us to buy some staples (diapers, baby formula and potatoes).
  • Donations of food, baby supplies, and toiletries are gratefully accepted from churches, community groups, service clubs, schools, unions, businesses, farmers, and individuals.
  • The Food Bank of Waterloo Region collects donated food that is distributed through member agencies like House of Friendship. House of Friendship is the largest member agency and distributes over half of the food collected by the FBWR.
  • Almost 50% of the work hours completed in the Program are donated by volunteers.

 Food Community Justice

Through the efforts of volunteers, staff and community members at Sunnydale Community Centre, Eby Village, the Charles Street Men’s Shelter and the Emergency Food Hampers program on Guelph Street, individuals and families in Kitchener and Waterloo get the food and support they need.